Automated QA for Customer Support

We provide automated quality assurance for customer support, helping you analyze 100% of interactions, extract valuable insights, and deliver consistent, unbiased evaluations

Join Early Access Waitlist

Was the customer satisfied?

Was the conversation personalized?

Where guidelines and protocols followed?

Was the issue resolved within an acceptable timeframe?

Was a suitable solution offered?

Features

Automated Conversation Scoring

Scores each interaction based on predefined criteria, ensuring consistent evaluations.

Identify Coaching Opportunities

Finds areas where agents can improve, allowing managers to provide targeted coaching for better performance.

Capture Trends

Analyzes customer interactions to identify common issues and trends, helping companies understand what drives customer inquiries.

Answer Validation

Validates agent responses against the company’s knowledge base to ensure accuracy.

Scalable Solutions

Grow without limits. Our platform scales with your business, ensuring seamless access to data.

Flagging Personally Identifiable Information (PII)

Flags sensitive data shared between the customer and the agent to ensure compliance and protect privacy.

Get in Touch

Have questions? Email us

abdullah@x64data.com or ziyad@x64data.com

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